ChemDraw Browser Active X controls error: "You currently use Netscape 5. This page will use CS ChemDraw Plugin, but it isn't installed on your computer"

Keywords:

Active X controls, IE11, Netscape 5, ChemDraw Plugin, Browser controls, Edge, Chrome.

Details:

ChemDraw Browser Active X controls for version 22 support only Microsoft Edge in Internet Explorer (IE) mode.
To turn on Internet Explorer mode, use the following steps.

1. In the address bar for Microsoft Edge, type edge://settings/defaultbrowser and then click Enter.
2. Slide the Allow sites to be reloaded in Internet Explorer toggle to ON.
3. Under Internet Explorer mode pages click ADD and enter your URL
4. Restart Microsoft Edge.

Our Development Team is migrating the ActiveX controls to the new ChemDraw JS and ChemDraw Web Service, so they don't have plans to include other browsers in future releases (Google Chrome and Firefox are not supported).

For more information about obtaining a ChemDraw JS license, please reach out to your account manager or Informatics Sales Team (+1 781 663 6180)

For further details please check the Microsoft Lifecycle FAQ: Internet-explorer-11-end-of-support