Hosting Provider
Data is hosted on Amazon Web Services (AWS).
Locations
We currently have 3 primary data center locations from which the customer can chose in their contract:
• United States (tenant URL ends with .com)
• Germany (tenant URL ends with .eu)
• Japan (tenant URL ends with .jp)
Please refer to your contract for the actual location.
Backups
We prioritize data security and reliability by performing regular backups. These backups occur daily, with full backups executed every 8 hours, ensuring robust support for our disaster recovery policy.
To enhance geographic redundancy and disaster recovery, our backup regions differ from the primary data store regions. Here is a high-level overview of the primary → backup disaster recovery (DR) region mappings:
- us-east-1 (N. Virginia) → us-east-2 (Ohio)
- us-east-2 (Ohio) → us-west-2 (Oregon)
- eu-central-1 (Frankfurt) → eu-west-1 (Ireland)
- ap-northeast-1 (Tokyo) → ap-northeast-2 (Seoul)
This approach ensures our data is secure and recoverable across different geographic locations.