For our Signals Notebook Standard product, and select Private Cloud customers on our Agile (frequent) release schedule, we communicate directly with customers impacted by a given issue resolved in that release. Upon successful implementation of a fix, we proactively reach out to the specific clients who reported the issue. This personalized approach ensures that those impacted receive timely notification of the resolution.
We do not issue a complete list of issues included in each release. Our What's New Page (https://revvitysignals.com/srswhatsnew) is focused on new and improved functionality and important messages for administrators.
We do also encourage administrators to subscribe to our news feeds (https://support.revvitysignals.com/hc/en-us/categories/360004446171-Support-News) where we communicate important changes, system outages etc.
For our Validation-ready customers, using Signals Notebook E3 or for select Private Cloud customers on our Deferred Release, we do include key known and resolved issues in our formal Release Notes. For more information about our Validation Ready products please see https://revvitysignals.com/validation-readiness.
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