You may only have a ChemDraw Prime license, Chem3D is not an available option with ChemDraw Prime.
Please see the ChemDraw Features Chart for the available options with the different versions of ChemDraw.
You would need to upgrade to a higher level of ChemDraw. Go to the Help menu in ChemDraw and choose the About option. If it states you have ChemDraw Prime, please contact sales at +1 781 663 6180. Alternatively, if you are on a Macintosh, Chem3D is not available on the Macintosh.
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