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Unable to activate ChemDraw / ChemOffice+ using the .bin fileError:The Enterprise ID in the request does not match the expected value.

Rich Talbot
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Product: ChemDraw

Problem:

Unable to activate ChemDraw / ChemOffice+ using the .bin file
Error: The Enterprise ID in the request does not match the expected value.


Solution:

Before generating the ActCapRequest_#####.bin file please add your Name, Organization, Email and Activation code.
If the Organization/Account name is not added, the error above will appear when trying to upload the file here: https://perkinelmer.flexnetoperations.com/control/prkl/capabilityRequest.lfs

To generate the Response.bin file successfully please fill all the fields in the activation prompt before generating your ActCapRequest_#####.bin file.

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