I am moving a lot of data in ELN (large collection nesting multi-level sub-collections, etc.) and get a Timeout:
“Sorry, an error occurred on the business tier: The request channel timed out while waiting for a reply after 00:09:59.99. Increase the timeout value passed to the call to Request or increase the SendTimeout value on the Binding. The time allotted to this operation may have been a portion of a longer timeout”
How can I change it?
In order to change this timeout, you needs to request the following from your IT Team:
1. Try this on Test server first, and apply changes to Production server only after confirming that this works on Test
2. Ask your users to log off the E- Notebook application, or do that during non-business hours
3. Go to Application server
4. Open C:\Program Files\CambridgeSoft\E-Notebook\Web.config file
5. In the clause <bindings <basicHttpBinding alter sendTimeout value, in minutes:
<binding name="LargeSettings" maxBufferSize="2147483647" maxBufferPoolSize="2147483647" maxReceivedMessageSize="2147483647" openTimeout="00:10:00" closeTimeout="00:10:00" sendTimeout="00:10:00" receiveTimeout="00:10:00"
Standard timeout is 10 minutes – please do not increase in without good reason, and don’t increase it more than to 30 minutes.
6. Save the changes
7. Perform IIS reset
Note: If you still need assistance, contact support