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Excel file shows as locked by the user attempting to open it after an application crash in Signals Notebook

Rich Talbot
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Product: Signals Notebook

Problem:

Excel file shows as locked by the user attempting to open it after an application crash in Signals Notebook


Solution:

An Excel file locked due to a crash, timeout or computer shutdown will be freed after 30 minutes if there are no leftover processes or locked files in the system.
To check if there are no leftover process follow these steps:

  1. Close the Excel application fully. Do not leave any excel instances running on the client machine.
  2. Confirm there are no Excel processes running in the background in the task manager. If there are any end them.
  3. Make sure there is not a locked local copy of the excel document leftover in your system. Search in you downloads folder for an extra file or look in your hard drive for a file with the same name starting with an approximate symbol (~).

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