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Data function in TIBCO Spotfire fails to execute with "Timed out connecting to http://servername:port/ServiceName/api/v8/administration/ExtendedServerInfo after 300000 ms while downloading manifest" error

Rich Talbot
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Product: TIBCO Spotfire®

Problem:

Data function in TIBCO Spotfire fails to execute with "Timed out connecting to http://servername:port/ServiceName/api/v8/administration/ExtendedServerInfo after 300000 ms while downloading manifest" error


Solution:

In the TIBCO Spotfire installed client or the TIBCO Spotfire Web Player, opening a report with a data function that uses an open-source R script might throw an error like:
Error "Timed out connecting to http://servername:port/ServiceName/api/v8/administration/ExtendedServerInfo after 300000 ms while downloading manifest"

Additionally, the specified URL for the TIBCO Spotfire Statistics Services (TSSS) instance the script was sent to will also not be accessible from a web browser. Like:

  • http://<servername>:<port>/<ServiceName>/api/v8/administration/ExtendedServerInfo
The issue described above can be due to the rJava package installed on TIBCO Spotfire Statistics Services (TSSS) not being compatible with the open-source R version it is using.

Installing a more recent version of the rJava package may fix this issue, but a more robust solution is to use the tested open-source R version that is specified in the system requirements for the particular TSSS release being used. Doc: Configuring an open-source R engine Doc: System requirements for TIBCO Spotfire® Statistics Services service

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