How to change the TIBCO Spotfire Web Player error reporting email address – Revvity Signals

Date Posted: 2019-10-10
Product: TIBCO Spotfire®

Problem:

How to change the TIBCO Spotfire Web Player error reporting email address

Solution:

This article describes how to change the error reporting email address where emails will be sent if a user chooses to report an issue to the administrator.

For 7.5 and higher, we set the email address in "Spotfire.Dxp.Worker.Web.config" file. Do the following on the TIBCO Spotfire Server computer:

1. Export and open the Spotfire.Dxp.Worker.Web.config file for editing by using export-service-command
2. In Spotfire.Dxp.Worker.Web.config, locate the following section and set "spotfireadmin@example.com" for emailAddress :

<errorReporting 
        emailAddress="spotfireadmin@example.com" maxMailLength="1000"
        includeDetailedErrorInformation="false"
        enabledMiniDumpCreationOnError="true"
        miniDumpPath=""
        miniDumpSizeLarge="false"
        dumpToolPath ="C:\Program Files (x86)\Windows Kits\10\Debuggers\x64\cdb.exe"
        dumpToolFlagsSmall="-c &quot;.dump /mhtpFidcu {0};q&quot; -p {1}"
        dumpToolFlagsLarge="-c &quot;.dump /ma {0};q&quot; -p {1}"/>

3. Save the file and then import it back to the server by using the import-service-config command.
4. Assign the updated configuration to the services by using the set-service-config command

For 7.0 and lower, we can set the email address in Web Player's config file. The location of the web.config file is by default: C:\Program Files\TIBCO\Spotfire Web Player\7.0.0\webroot\Web.config.

Below is the setting in web.config file that is used to change the email address:

<errorReporting emailAddress="spotfireadmin@example.com" maxMailLength="1000" automaticallyShutDownAfterStartupFailureAfterMinutes="5" />

Doc (7.5 and higher): Spotfire.Dxp.Worker.Web.Config

https://docs.tibco.com/pub/spotfire_server/7.11.1/doc/html/TIB_sfire_server_tsas_admin_help/GUID-A343C730-DBA1-4427-B800-E54EE944D04D.html

Doc (7.0 and lower): TIBCO Spotfire Web Player 7.0 Installation and Configuration Manual > 6.2.1 Setup Element

https://docs.tibco.com/pub/sfire_webp/7.0.2/doc/pdf/TIB_sfire_webp_7.0.2_installation.pdf

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