Tips for Troubleshooting TSSS Installation with R engine

Created
October 08, 2021 23:23

Date Posted: 2018-11-07
Product: TIBCO Spotfire®

Problem:

Solution:

A user reports that TSSS runs fine with the default TERR engine, but when they try to use an R engine it will not work.
Confirm that TSSS and R have the same bitness, (32 or 64), as they must match.

Request the following information to compare to the TSSS installation guide instructions:

-- The log files in your SPSERVER_HOME/tomcat/logs directory.
-- The spserver.properties file located at SPSERVER_HOME/conf
-- Please open the R installation and run the following lines of code and send the output:

          version
          .find.package("rJava")
          Sys.getenv("R_HOME")
          system.file("jri",package="rJava")

Unix/Linux specific questions:
-- Please send in your SPSERVER_HOME/init.d/spserver file.
-- If you built R from source, it must be configured with the option –-enable-Rshlib.  Please make certain that it did have this option set if you did build your R from source.

Windows specific questions:
-- A screenshot of your SPSERVER_HOME\tomcat\bin\<service_name>w.exe showing the –Dspserver.rhome setting in the Java tab.