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Spotfire Diagnostics display 'Unsupported version' for DirectX

Rich Talbot
  • Updated
Date Posted:
Product: TIBCO Spotfire®

Problem:

Spotfire Diagnostics display 'Unsupported version' for DirectX


Solution:

DirectX version under "Spotfire Analyst Client > Help > Support Diagnostics and Logging" displays "Unsupported version" even though there is a supported version of DirectX, which can be checked using the DXDiag tool, installed on the machine. 

Here is a sample screenshot:

User-added image
  The registry key settings that DirectX uses is only for version 9.0 and this is the version that Spotfire tends to pickup. This creates a conflict in the Spotfire diagnostics, though it may not cause any issues with the 3D graphs used as long as the DXDIAG (can be used from 'Start > Run' prompt in Windows) displays the supported version.

Note that the DLL's for individual DirectX versions can be found in the C:\Windows\system32 folder (look for d3d*.dll).  http://answers.microsoft.com/en-us/windows/forum/windows_7-pictures/where-to-find-directx-11-registry-keys/92f280f9-1a4a-4823-840c-1cedacc20df8