Visualization incorrect when viewed in iOS Mail

Created
October 08, 2021 23:26

Date Posted: 2018-04-26
Product: TIBCO Spotfire®

Problem:

Solution:

Customer gets an email on an Apple mobile device containing a link to the desired analysis file, but when opened in the default iOS Mail app the visualizations are incorrect. They don't seem to be updated properly with new data. Visualizations are correct when viewed in desktop mail applications. We have confirmed that this is a caching bug in Apple's default mail app, starting with iOS 10.3.2. Bugs have been filed with Apple regarding this problem.

Workarounds would be to install a 3rd-party email app on the mobile device to ensure that visualizations are up-to-date. https://www.apple.com/feedback/iphone.html