Product: ChemDraw
Unable to activate, Activate Button, Grayed out, not enabled, enable the Activate button
When you copy the activation code and paste it on the activation window, sometimes a blank or empty space is added at the beginning or at the end of the code. Please remove this blank space and the button should become available.
Another possible reason is if the license is already activated. You can check this by clicking the "Deactivate" button and wait a few seconds. After the deactivation process is completed, the "Activate" button becomes enabled.
If you still run into any problems, please contact support.
To expedite a response to your issue, also include the activation code you are using along with the Host ID of your machine. You can get the Host ID in the following way:
1. Open the ChemDraw application (if that is installed already) or while installing the product on your machine, it will open the "Activate ChemDraw" window (otherwise select the “Activate ChemDraw....” option)**
2. You will find the Host ID field just above the "License Details" and "Log" buttons; for v20.x select the “More Options” button from the “Software Activation" window.
**For Windows click the Help Menu and select Activate ChemDraw. On Mac, click the ChemDraw menu and select Activate ChemDraw.