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Server application error while trying to edit embedded ChemDraw structures/objects in Word/PowerPoint (on a Windows machine)

Rich Talbot
  • Updated
Date Posted:
Product: ChemDraw

 

Problem:

While trying to edit the embedded ChemDraw structures/objects in Word/PowerPoint (on a Windows machine), I got the following error:

"The Server application, source file, or item can't be found, or returned an unknown error. You may need to reinstall the server application"

 

Solution:

It seems the automation between our product and the MS Office application has been affected due to a Windows or MS Office update. Reinstalling our product fixes this automation problem. Uninstall ChemDraw/ChemOffice components using Programs and Features from the Control panel.

Look to uninstall components like the following:
PerkinElmer ChemOffice 64-bit Support ….
PerkinElmer ChemOffice Suite ….
PerkinElmer ChemScript ….

Then reinstall the product and retest the problem.

Please note this solution works only for the paid version of ChemDraw/ChemOffice. If you experience a similar issue with the trial license, then, please purchase a paid license and retest the issue. 

You may contact your account manager or reach out to our Sales Team to help you purchase a ChemDraw license.

 

 

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