Upgrading to TIBCO Spotfire Server 10.3 or 10.4 fails with the error "Complete step File System Locations:Failed" after selecting "Copy configuration from: Previous server installation"

Upgrading to TIBCO Spotfire Server 10.3 or 10.4 fails with the error "Complete step File System Locations:Failed" after selecting "Copy configuration from: Previous server installation"

While upgrading to TIBCO Spotfire Server to 10.3 or 10.4, in the upgrade tool when selecting “Copy Configuration from: Previous server installation” on the "File Systems Locations" page (see image below and Running the Spotfire Server upgrade tool interactively reference), the "Next" button may become enabled but clicking it does nothing.

These are the entries that are seen in details.log like:

DEBUG 2019-05-30T10:48:32,541 upgrade.steps.InstallationPathsStep: Load configurations: to: C:\tibco\tss\10.3.0 from: C:\tibco\tss\10.2.0
TRACE 2019-05-30T10:48:32,541 tools.upgrade.UpgradeUtilities: Adding JDBC drivers to the class path
TRACE 2019-05-30T10:48:32,541 tools.upgrade.UpgradeUtilities: Entering UpgradeUtilities.checkIncompatibleFile(...)
TRACE 2019-05-30T10:48:32,541 tools.upgrade.UpgradeUtilities: Entering UpgradeUtilities.checkIncompatibleFile(...)
DEBUG 2019-05-30T10:48:32,541 wizards.swing.AbstractInstallerWindow: Complete step File System Locations:Failed

For TIBCO Spotfire server 10.3.0 and 10.3.1:

This is a known issue which is fixed in version TIBCO Spotfire server 10.3.2. 

For TIBCO Spotfire server 10.4.0:

This is seen if the older server version (referenced in the "Previous server installation" input) does not have a bootstrap.xml file located in the "<server-install>/tomcat/webapps/spotfire/WEB-INF/" directory. Below are a few possible ways to resolve this problem:

Solution 1: Cancel the upgrade then verify that the older Spotfire Server can be started without any issues and ensure that the bootstrap.xml file is present in the "<server-install>/tomcat/webapps/spotfire/WEB-INF/" directory. Then start the upgrade tool again.

Solution 2: When running the TIBCO Spotfire Server upgrade tool, on the "File Systems Locations" page, choose the "Do not copy configuration" option and click "Next". The Database Type and Driver panel is displayed. Here, specify the database and database driver you are using and continue upgrading the server.

Solution 3: Run the TIBCO Spotfire Server upgrade tool silently. See the Running the Spotfire Server upgrade tool silently reference for more details. Related KB: Upgrading to TIBCO Spotfire Server 10.3.1 fails if selecting to not use a configuration from a previous server installation

• https://support.tibco.com/s/article/Upgrading-to-10-3-1-fails-when-directly-upgrading-the-database-without-specifying-a-source-server

Doc: Upgrading from Spotfire 7.5 or later

• https://docs.tibco.com/pub/spotfire_server/10.3.1/doc/html/TIB_sfire_server_tsas_admin_help/GUID-B449B477-106A-4A34-BE5B-E9B0AE46F356.html

Doc: Running the Spotfire Server upgrade tool interactively

• https://docs.tibco.com/pub/spotfire_server/10.3.1/doc/html/TIB_sfire_server_tsas_admin_help/GUID-32420397-4ACB-45C8-B83B-979CFE0BE29F.html

Doc: Running the Spotfire Server upgrade tool silently

• https://docs.tibco.com/pub/spotfire_server/10.3.0/doc/html/TIB_sfire_server_tsas_admin_help/GUID-4C38DB12-9409-46E0-8A16-3D664C343DFD1.html