Product: TIBCO Spotfire®
I can't install Spotfire Professional on my PC. Keep getting these errors:
Problem Description:
Cannot install Spotfire Professional on a user's laptop. Keep getting the following errors:
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- Error 1722 (see attachment)
- Error details:
/**********Start of error message**************
Error message: The installation failed due to an unknown problem.
See details for more information.
IOException at mscorlib:
Access to the path 'C:\Program Files (x86)\TIBCO\Spotfire\VERSION\Modules\e0928a0f-342c-4d04-8096-f2ab00043a76' is denied. (HRESULT: 80070005)
Stack Trace:
at System.IO.Directory.InternalMove(String sourceDirName, String destDirName, Boolean checkHost)
at Spotfire.Dxp.SetupLauncher.IOUtilities.MoveDirectory(String sourceDirName, String targetDirName)
at Spotfire.Dxp.SetupLauncher.CabInstaller.PerformInstallation(IProgressable progressable, String sourceFolderPath, String targetFolderPath, IEnumerable`1 moduleFolders, String modulesInUsePath, String starterExePath, LogDelegate log)
at Spotfire.Dxp.SetupLauncher.Program.PerformInstallation()
at Spotfire.Dxp.SetupLauncher.Program.DummyProgressHandler.Invoke(InvokeDelegate invocation)
at Spotfire.Dxp.SetupLauncher.Program.Main(String[] args)
/************End of error message*************/
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If you have any antivirus software install in your PC, that can preventing the installation to be completed:
Remove or deactivate your antivirus software
Login to your PC with Admin Right and run the Spotfire installer Client as an Admin.
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