HELM Monomer Editor does not start

Andreas Aemissegger

• November 21, 2022 15:15

Hello,

I am using ChemDraw Pro V 20.0.0.41 on Windows 10 Enterprise x64 (version 21H2). "View" -> "Show HELM Monomer Toolbar" brings up the toolbar as expected, however, a few days ago the "Open Monomer Editor" button within the toolbar stopped working for no obvious reason, i.e. the editor does not open. All other functionality of the HELM toolbar works fine. This is on a company laptop and there were some system updates and updates to Office 365. Reinstalling ChemDraw did not fix the problem. Any idea?

Best regards,

Andreas

0

• Official comment

  

  Ortega, Juan

  • November 21, 2022 15:25
  • Edited

  Hi,

  There are no settings to be changed in ChemDraw for this, and we do not have any known issues reported by other customers with this behavior.

  If reinstalling the software did not fix the problem, we recommend doing a clean installation by removing all registry entries that are not removed when you just uninstall the software.  You may need to reach out to your IT team for this in case you do not have admin rights on the computer.

  Instructions for a clean ChemDraw installation are found here:

  https://informatics-support.perkinelmer.com/hc/en-us/articles/4408239513364-How-do-I-manually-remove-and-reinstall-ChemDraw-ChemOffice-on-my-Windows-computer-for-a-clean-installation-
• 

  hebe hebe

  • December 04, 2022 22:55
  • Edited

  Replacing the /.helm/MonomerDBGZEncoded.xml file with our own well-formatted file does not update the HELM editor's monomer definition.

   

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• 

  Marc Forbes

  • February 01, 2023 17:42

  Because 409 indicates a conflict, it seems that the MonomerService (incorrectly) recognizes that the identical monomer structure has been input before.

   

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