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Please improve your software. Here are some sincere suggestions.

The Customer

When I use ChemDraw, your software has many problems. It gets stuck when drawing a large number of graphics. Every time I enter ChemDraw through word editing, it opens slowly, and all toolbars cannot be fixed. Every time I open the software, the whole interface is messy. Why can't the three color selectors (color, fill color and highlight color) be merged into one toolbar, All in all, the software is still slow and stuck even on my high-performance computer. It's too bad.

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  • The Customer


    When I use ChemDraw, your software has many problems. It gets stuck when drawing a large number of graphics. Every time I enter ChemDraw through word editing, it opens slowly, and all toolbars cannot be fixed


    We are aware of some performance issue-related reports (copy/paste, move or edit the structures present in the ChemDraw) after installing Security Update for Microsoft Windows (KB4601319) update - (Version 2004 OS Build 19041.804, as well as Version 20H2 OS, Build 19042.804) with our ChemDraw 20.0.0.41. You will get more information from the following FAQ.

    http://informatics.perkinelmer.com/Support/KnowledgeBase/details/Default.aspx?TechNote=15673

    We are not sure about your ChemDraw exact version.

    What is your ChemDraw exact version? Is it 18.0.0.231 (4029) or 18.1.0.535 or 18.1.2.18 or ChemDraw 18.2.0.48 ChemDraw 19.0.0.22 or ChemDraw 19.1.0.8 or ChemDraw 19.1.1.21 or ChemDraw 20.0.0.41 or ChemDraw 20.1.0.110 or ChemDraw 20.1.1.125 ? You can get that by the following way.
    1. Open ChemDraw 18.0/18.1/18.2/19.0/19.1/20.0/20.1/20.1.1
    2. Go to the Help menu and choose the “About ChemDraw,,,,”
    3. This will open up another window containing information like level, version, etc.

    If your exact version is v18.2.0.48 or v19.1.1.21 or v20.1.0.110 or v20.1.1.125, then please visit http://informatics.perkinelmer.com/Support/Contact/ to submit a ticket (or send an email to informatics.support@perkinelmer.com), to get assistance from our Tech Support Team.


    Why can't the three color selectors (color, fill color and highlight color) be merged into one toolbar,


    Thank you for the suggestion.

    Currently, we have a portal for future requests. So please visit https://ideas.informatics.perkinelmer.com/ and create one for this request.
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