Mathew, Jaimon
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Activity overview
Latest activity by Mathew, Jaimon-
Mathew, Jaimon created an article,
Chem3D: Incorrect 3D model is generated in Chem3D 22.2x
In Chem3D v.22.x, 1H-indole (on the right as seen in the screenshot below) as well as other compounds/molecules, are displayed incorrectly when the 3D model is generated. In the case of 1H-indole, ...
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Mathew, Jaimon created an article,
Customer Service: Can I unsubscribe from notification emails for ChemDraw, ChemOffice, Signals Notebook, and Spotfire hotfixes/updates?
Unsubscribe from Product notifications related to hotfixes and updates. For example: There is no option to unsubscribe from these emails. If you have an account for the download center, you will i...
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Mathew, Jaimon created an article,
ChemDraw: The Analysis Window in ChemDraw is not visible on any of the connected screens
Please do not use this process unless you are having the issue described after following the process to show or hide the analysis window and reinstalling the software. It is recommended to backup y...
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Mathew, Jaimon created an article,
ChemDraw: Users can’t send ChemDraw files via their company's outlook email
ChemDraw files cannot be sent via company Outlook email directly, and need to be put in a zip file first. Additionally, ChemDraw files with the extension "cdxml" cannot be sent; changing the extens...
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Mathew, Jaimon created an article,
How to transfer Spotfire Personal Subscription license from one computer to another?
Keywords: Spotfire, Personal subscription license, transfer Details: Simply follow the URL in the order fulfillment email if you have already activated the license. When you click the link, it s...
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Mathew, Jaimon created an article,
Customer Service: How can a ChemDraw account administrator view the exact number of licenses currently in use?
The ChemDraw account administrators can view the number of licenses currently in use by following the steps below. 1. Login to the download center portal: https://revvitysignals.flexnetoperations.c...
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Mathew, Jaimon created an article,
ChemDraw: "User already exists" error while adding new users to the download center portal.
The license admin is not able to add user/s to the download center portal. They keep getting the error that the user already exists. This is due to the fact that the user already has a trial accoun...
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Mathew, Jaimon created an article,
ChemDraw: Disabled macros error when opening ChemDraw for excel file
I see the 'Disabled macros error' when opening ChemDraw for excel file. You can change macro settings in the Trust Center by following the steps here. 1. Click the File tab.2. Click Options.3. Clic...
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Mathew, Jaimon created an article,
Customer Service: I am unable to sign up for a free trial. "You have already downloaded a trial" Error Message..
You are only able to request the free trial once. If you encounter the above error while applying for a free trial, and you have never requested a trial before, please try again using the Mozilla F...
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Mathew, Jaimon created an article,
ChemDraw: Error, "ChemDraw.exe - Bad Image" when installing ChemDraw on my Windows PC recently upgraded
While installing ChemDraw on a recently upgraded Windows 11 OS, the following error appears. Please note that this is not a ChemDraw-specific error. Bad Image error’s is an error which comes up wh...