Mathew, Jaimon
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Activity overview
Latest activity by Mathew, Jaimon-
Mathew, Jaimon created an article,
Incorrect 3D model is generated in Chem3D 22.2x
Details: In Chem3D v.22.x, 1H-indole (on the right as seen in the screenshot below) as well as other compounds/molecules, are displayed incorrectly when the 3D model is generated. In the case of 1H...
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Mathew, Jaimon created an article,
Can I unsubscribe from notification emails for ChemDraw, ChemOffice, Signals Notebook, and Spotfire hotfixes/updates?
Keywords: Product hotfix / update notification email; stop receiving email notifications Details: Product notifications related to hotfixes and updates. For example: There is no option to unsubs...
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Mathew, Jaimon created an article,
The Analysis Window in ChemDraw is not visible on any of the connected screens
Keywords: Analysis window, not visible, multiple monitors Please do not use this process unless you are having the issue described after following the process to show or hide the analysis window ...
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Mathew, Jaimon created an article,
ChemDraw users can’t send ChemDraw files via their company outlook email
Keywords: ChemDraw files via outlook without zipping, outlook does not allow cdxml file extensions Details: ChemDraw files cannot be sent via company Outlook email directly, and need to be put in...
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Mathew, Jaimon created an article,
How to transfer Spotfire Personal Subscription license from one computer to another?
Keywords: Spotfire, Personal subscription license, transfer Details: Simply follow the URL in the order fulfillment email if you have already activated the license. When you click the link, it s...
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Mathew, Jaimon created an article,
How can a ChemDraw account administrator view the exact number of licenses currently in use?
Keywords: ChemDraw, ChemOffice, Tech admin, account administrator, number of licenses Details: The ChemDraw account administrators can view the number of licenses currently in use by following th...
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Mathew, Jaimon created an article,
ChemDraw/Spotfire administrators are unable to add new users to the download center portal.
Keywords: User already exists, ChemDraw, ChemOffice, Spotfire, can't add a user. Details: The license admin is not able to add user/s to the download center portal. They keep getting the error th...
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Mathew, Jaimon created an article,
'Disabled macros error' when opening ChemDraw for excel file
Keywords:'Disabled macros, ChemDraw for excel, ChemOffice functionality Details: I see the 'Disabled macros error' when opening ChemDraw for excel file. You can change macro settings in the Trust...
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Mathew, Jaimon created an article,
I am unable to sign up for a free trial. "You have already downloaded a trial" Error Message..
Keywords: Already downloaded a trial, ChemDraw/ChemOffice, Signals, Tibco Spotfire Details: You are only able to request the free trial once. If you encounter the above error while applying for ...
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Mathew, Jaimon created an article,
Error, "ChemDraw.exe - Bad Image" when installing ChemDraw on my Windows PC recently upgraded
Keywords: ChemDraw.exe - Bad Image, C:\WINDOWS\SYSTEM32\MSVCP140.dll, not designed, error, MSVCP140.dll Details: While installing ChemDraw on a recently upgraded Windows 11 OS, the following erro...