Mathew, Jaimon
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Articles
Recent activity by Mathew, Jaimon-
Incorrect 3D model is generated in Chem3D 22.2x
Details: In Chem3D v.22.x, 1H-indole (on the right as seen in the screenshot below) as well as other compounds/molecules, are displayed incorrectly when the 3D model is generated. In the case of 1H...
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ChemDraw or ChemOffice License agreement button is not clickable
Problem: During the ChemDraw or ChemOffice installation in Windows, the agree button is grayed out in the license agreement page. Solution: The first step is to make sure that you scroll all the wa...
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How can a ChemDraw account administrator view the exact number of licenses currently in use?
Keywords: ChemDraw, ChemOffice, Tech admin, account administrator, number of licenses Details: The ChemDraw account administrators can view the number of licenses currently in use by following th...
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ChemDraw users can’t send ChemDraw files via their company outlook email
Keywords: ChemDraw files via outlook without zipping, outlook does not allow cdxml file extensions Details: ChemDraw files cannot be sent via company Outlook email directly, and need to be put in...
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Can I unsubscribe from notification emails for ChemDraw, ChemOffice, Signals Notebook, and Spotfire hotfixes/updates?
Keywords: Product hotfix / update notification email; stop receiving email notifications Details: Product notifications related to hotfixes and updates. For example: There is no option to unsubs...
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I can't download the ChemDraw/ChemOffice that was purchased for me by our purchasing team.
Keywords: download, purchased Details: If your license was ordered by someone without mentioning your contact details at the time of purchase, then the license will get registered under the purchas...
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My ChemDraw/ChemOffice license is about to expire. How do I renew it?
Keywords: ChemDraw, ChemOffice, license, expire, renew Details: If you are the site license administrator for your institution, contact your Revvity Signals account manager directly. If you are a ...
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My Institution does not appear on ChemDraw site subscription gallery
Keywords: Site Subscription Gallery, ChemDraw, Site license, Academic license, Details: If the academic site subscription users do not see the name of the institution at Revvity Signals | ChemD...
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How do I view all my support tickets?
Please follow the steps here to view the support tickets that you have filed. 1. Please navigate to: https://support.revvitysignals.com/ 2. Login (if you are not logged in already).3. Click on "M...
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I get this error while trying download ChemDraw through the Download Center portal "unspecified error occurred while attempting to search for download packages or files"
Reason: When you use a browser, like Chrome, it saves some information from websites in its cache and cookies. Clearing them fixes certain problems, like loading or formatting issues on sites. You ...