Ortega, Juan
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Recent activity by Ortega, Juan-
Official comment Hi, There are no settings in ChemDraw to enable or disable this feature. The first recommendation is to confirm that you have the latest touch-pad drivers/software installed from your computer man...
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Official comment Hi, There are no settings to be changed in ChemDraw for this, and we do not have any known issues reported by other customers with this behavior. If reinstalling the software did not fix the proble...
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The first step is to make sure both your Operating System and MS Office are up to date by installing all available updates for them. Sometimes certain versions of MS Office have issues with the OL...
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Official comment Hi, Can we please have the version of ChemDraw and the version of the Operating System used? For Windows, please follow this article to remove and reinstall ChemDraw: https://informatics-support.pe...
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Official comment Hi, We are sorry to hear that the information provided does not answer your question. The option click on an embedded object in MS Office (Word, Excel or PowerPoint) to edit it is called OLE techno...
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Official comment Hi Lily, As you can see on previous note, the issue reported was not a compatibility issue. We are working on supporting (and providing) Python 3.9 on a future release of the ChemOffice. Can you pr...
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Official comment Hi, Does this issue only occur with some structures in your case? Or does it happen regardless of the structure? I just tested drawing a benzene ring and added a single bond (line) to it, and the P...
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Official comment Hi, It is likely that changes made to the latest version of Adobe Illustrator are no longer compatible with the files created in ChemDraw. This is weird as the format for PDF is standard and if th...
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Official comment Hi! The blocked content often is configured by your Exchange Admin Server. If that is the case, contact your email admin and find out if they can unblock this for you. There is nothing you can cha...
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Official comment Hi, Please proceed to our support page and submit a ticket with a sample file, the expected behavior and the actual results you receive after saving the files. This way we can determine if the beha...