Ortega, Juan
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Recent activity by Ortega, Juan-
Official comment Hi, Could you please confirm the version of ChemDraw that you are using, or if you have tried upgrading to version 20.1?
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Official comment Hi, Once you install ChemOffice, you can go to Start > ChemOffice 2019 and locate the documentation we provide for ChemScript. You can see for example the ChemScript API Reference, ChemScript Dem...
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Official comment Hi, Once you install ChemOffice, you can go to Start > ChemOffice 2019 and locate the documentation we provide for ChemScript. You can see for example the ChemScript API Reference, ChemScript Dem...
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Official comment Hi, Many issues related with EPS and PDF files are now corrected on the latest version of ChemDraw. We no longer support version 16, as it has reached the "End of Life" status. Please try to upgra...
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Official comment While docked, the energy minimization will calculated for all the molecules. We only provide the interface to Autodock. You would need to have the molecules as separate documents on Chem3D or rea...
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Official comment Hi, Version 16 is no longer supported. Do you have access to a more recent version of ChemDraw so you can confirm if the same issue occurs on version 20.1 for example? If the issue continues, ple...
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Official comment Hi, You are in the ChemDraw and ChemOffice Support forum. We provide Support for Informatics software. It looks like you are trying to reach one of our Instrument Support team: lasservice@perkine...
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Official comment Hi, Side scrolling is only possible if you are using a track-pad on your laptop or, for Mac, if you are using a Magic Mouse with track option to move to the sides as well as up and down. Some exter...
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Official comment Hi Thomas, We do not offer any extension packs at the moment. If you feel the need for more tools, you are welcome to use the ideas portal and submit your feature requests. https://ideas.informati...
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Official comment Hi, You probably need to go to System Preferences > Trackpad and uncheck the tap to click option. This is general Mac OS behavior and not specific to ChemDraw.