Ortega, Juan
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Articles
Recent activity by Ortega, Juan-
ChemDraw for Excel: Unable to open ChemDraw for Excel documents created with previous versions
After upgrading to the latest version of ChemDraw, you may get prompted with the following error after removing the previous version and while opening Excel documents created with an older version:...
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Customer Service: Unable to access www.cambridgesoft.com site
The www.cambridgesoft.com website is no longer available as part of the migration process to our Revvity platform. If you need to register to access your TIBCO Spotfire Personal Subscription or S...
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ChemDraw: How do I activate or deactivate ChemDraw by uploading a file?
In ChemDraw (if prompted), select the Activation Code option on the licensing screen and select Continue: Fill out the required fields on activation screen and select the "Activate or deactivate b...
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ChemDraw for Excel: Structures are exported as images using the Copy as MS Word Table option
Once you create a new ChemOffice Worksheet, you can create a table by adding structures to your first column (column A) and naming that column as "Structure". You can then export this as a table to...
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ChemDraw: ChemDraw for Mac does not prompt to safe new documents after upgrading the Operating System
When the autosave feature is enabled in MacOS, the system will not prompt you to save your document after closing it. This is a feature from the Operating System. 1. To turn off Auto Save, launch...
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Customer Service: How do I deactivate or transfer a license to a new computer for end of life versions of ChemDraw and ChemOffice (version 17 or later)?
NOTE: Before transferring a license for version 22.x or older to a new computer, please confirm that you have a copy of the installer for the software. Revvity Signals is not able to provide acce...
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ChemDraw: How do I download and install ChemDraw on my Windows PC?
If you have a Signals ChemDraw Subscription, please refer to the "Downloading and Installing ChemDraw Desktop Suite through the Signals Platform" section below Details: 1. On the Download Center, c...
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ChemDraw: How do I install ChemDraw in macOS?
1. To install ChemDraw in your Mac computer, you first need to access the download portal and download the correct installation file. 2. Double-click the "cd23.1.2.dmg" file to start the ins...
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Customer Service: Using the Revvity Download Portal
As an administrator, you have the option to manage users who can login to the Download Portal and also the devices that activate the ChemDraw/ChemOffice licenses. The link below allows you to downl...
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Customer Services: Common Login Problems and Solutions
If you are experiencing problems or errors when logging in or creating an account when trying to download the software to reinstall or install it (for any of our products like ChemDraw, ChemOffice ...