|
Priority Level
|
Description
|
| Critical/Urgent |
The software becomes inoperable which prevents its use. The production system is down for all users.
|
| High |
The software is not behaving as designed for at least 20% of the users.
|
| Medium/Normal |
The software is not behaving as designed for 1-20% of the users or the software is not behaving as designed for at least 20% of the users, but there is a work around solution.
|
| Low | The software is not behaving as designed, but there is a work around solution or the software is not behaving as designed for less than 1% of the users. |
Test Environments are also covered by Support, but will follow the Production Environment Low Priority Response Rate, Updates, and Target Resolution definitions for Critical, High, Medium and Low issues encountered in a test environment.
For a further description of Revvity Signals Support Services please go here.
Comments
0 comments
Article is closed for comments.