Customer Service: How do I login to the Download Center and find my ChemDraw activation code

ATTENTION Signals Notebook customers:  SNB login is completely different than the login to our Download Center.  If you have a SNB login, and are attempting to login as an Existing User to the Download Center and it is failing, you need to set up a NEW user account for the Download Center.

Signals ChemDraw does not use activation codes.  If you have a Signals ChemDraw license, you need to be added to your Signals ChemDraw tenant by your local admin and then use your tenant's credentials to authenticate.

When attempting to login at the Revvity Signals Software Download Center from our Support web site, you will be met with a web page similar to the following.  Please be sure to use the correct tab that appears depending on your status:

• Login: if you have accessed the Download Center in the past (if you are not sure, you can try the Forgot Password with your email address to see if we have you listed as a registered user)
• Sign Up: if you have never accessed the Download Center after your administrator creates an account for you.

If our system does not know your email address or you are a new user, click on the Sign Up tab in the above screen.  Enter your email address and the password you want to use.  

If on the previous step you receive the message that the user already exists, proceed to reset your password by selecting the Forgot password option, and re-enter the email address you are currently having difficulty in using to access the Download Center:

 

Select the Continue button to initiate the password reset process. Follow the directions as shown on-screen and/or in the reset email when you receive it. (If you do not receive a reset password email, check your Spam or Junk email folders, otherwise, click on the New User tab and create a new account for our Download Center.)

If you receive a “Not able to initialize user. Please contact system administrator” error, please follow the steps in the following article to register correctly:

Customer Service: Cannot access the Download Center and receive an error “Not able to initialize user. Please contact system administrator.”

Once you have logged in, you will be taken to the “List Entitlements" page. Find the row with your most recent order number if you use a Site Subscription (Entitlement ID column) or the order number assigned to you by your local admin, and record the Product Activation code associated with that order.

Select the product you want to download and proceed to the downloads section below:

If you have followed the directions above, and continue to have issues when trying to access your download content, contact the Revvity Signals Software Support team for further assistance.