Product:TIBCO Spotfire Analyst
Versions:All
Summary:
When trying to connect to an Oracle database using the TIBCO Spotfire Connector for Oracle, the error "ORA-12638: Credential retrieval failed" appears
Details:
When trying to connect to an Oracle database using data source/connector, and you intend to use user name and password authentication, you receive the error "Could not connect due to an unknown error. External error: ORA-12638: Credential retrieval failed".
Resolution:
There are 2 possible suggested solutions to this error:
1. Go to the sqlnet.ora file in the $ORACLE_HOME/network/admin directory. Change the following parameter:
Change - SQLNET.AUTHENTICATION_SERVICES= (NTS)
To: - SQLNET.AUTHENTICATION_SERVICES= (NONE)
FYI: When set to NTS, Oracle tries to authenticate you using your Windows credentials.
2. In Windows, bounce the server (stop and re-start) the Windows services for Oracle.
Versions:All
Summary:
When trying to connect to an Oracle database using the TIBCO Spotfire Connector for Oracle, the error "ORA-12638: Credential retrieval failed" appears
Details:
When trying to connect to an Oracle database using data source/connector, and you intend to use user name and password authentication, you receive the error "Could not connect due to an unknown error. External error: ORA-12638: Credential retrieval failed".
Resolution:
There are 2 possible suggested solutions to this error:
1. Go to the sqlnet.ora file in the $ORACLE_HOME/network/admin directory. Change the following parameter:
Change - SQLNET.AUTHENTICATION_SERVICES= (NTS)
To: - SQLNET.AUTHENTICATION_SERVICES= (NONE)
FYI: When set to NTS, Oracle tries to authenticate you using your Windows credentials.
2. In Windows, bounce the server (stop and re-start) the Windows services for Oracle.
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