Product:TIBCO Statistica
Versions:13.6
Summary:
How to resolve "Could not write job information to file: bad reply.json path. Job failed." when executing TIBCO Statistica data function via TIBCO Spotfire Web Player?
Details:
If the Statistica data function fails with "Server report:job failed; no additional information." on the web player and in Spotfire Analyst only when the data function is executed on the Server engine, take a look at the Statistica service logs. See : https://support.tibco.com/s/article/How-to-view-the-Statistica-service-log
If the Statistica service logs indicate the error as "Could not write job information to file: bad reply.json path. Job failed." the cause of this error is usually that the service account that runs node manager services is longer than 8 characters. In this case, please proceed to follow the instructions below that will help resolve this error.
PREREQUISITES :
Administrator privileges on Spotfire Administrator console.
Ability to remote into Spotfire Node Manager Server as a system Administrator.
Resolution:
NOTE : It is sufficient to implement one of the workarounds detailed below to resolve the above error.
WORKAROUND 1:
Since the cause is the length of the service account that runs the node manager service , one option is to change the service account to be <8 characters.
1. Remote into the server that has the Node Manager service. Find the service named "TIBCO Spotfire Node Manager" .
2. Right click on the service, click on properties. Select the Log on tab and change the Service account to be an account that is less than 8 characters.
3. Restart the Service. The Statistica data function should now work on WebPlayer and Spotfire Analyst on the Server Engine.
If this workaround cannot be implemented, proceed to WORKAROUND 2 listed below :
WORKAROUND 2:
1. Login to Spotfire Administrator Console>>Nodes and Services.
2. Stop the Statistica Service on the Spotfire server.
3. Remote into the Server with Spotfire Node Manager and create a directory of your choosing for the Statistica Service to use as a work directory. For this example, we will use 'C:\tmp\statisticaservice'
4. Open the 'startStatistica.bat' file in the Statistica Service installation directory and open it for editing. The directory is typically C:\tibco\tsnm\[Spotfire Server Version]\nm\services\Statistica Service-13.6.0.74-72a25484-663d-4dfe-a043-5e3ffa804019\
5. Scroll down to roughly line 49. You should see the following line (easier to open in Notepad++):
SET COMMAND=..\..\..\jdk\bin\java -Dlog4j.configurationFile=%LOG4J% .... (line continues)
6. On this line, after "java" but before "-Dlog4j.configurationFile", paste a new property:
-Djava.io.tmpdir=C:\tmp\statisticaservice
So that the line now looks like this:
SET COMMAND=..\..\..\jdk\bin\java -Djava.io.tmpdir=C:\tmp\statisticaservice -Dlog4j.configurationFile=%LOG4J% .... (line continues)
7. Save the file to the desktop location. Back up the original file and the copy/paste the new file into the same directory
8. Restart the Statistica Service from the Spotfire Administrator Console . The Statistica data function should now work on WebPlayer and Spotfire Analyst on the Server Engine.
Versions:13.6
Summary:
How to resolve "Could not write job information to file: bad reply.json path. Job failed." when executing TIBCO Statistica data function via TIBCO Spotfire Web Player?
Details:
If the Statistica data function fails with "Server report:job failed; no additional information." on the web player and in Spotfire Analyst only when the data function is executed on the Server engine, take a look at the Statistica service logs. See : https://support.tibco.com/s/article/How-to-view-the-Statistica-service-log
If the Statistica service logs indicate the error as "Could not write job information to file: bad reply.json path. Job failed." the cause of this error is usually that the service account that runs node manager services is longer than 8 characters. In this case, please proceed to follow the instructions below that will help resolve this error.
PREREQUISITES :
Administrator privileges on Spotfire Administrator console.
Ability to remote into Spotfire Node Manager Server as a system Administrator.
Resolution:
NOTE : It is sufficient to implement one of the workarounds detailed below to resolve the above error.
WORKAROUND 1:
Since the cause is the length of the service account that runs the node manager service , one option is to change the service account to be <8 characters.
1. Remote into the server that has the Node Manager service. Find the service named "TIBCO Spotfire Node Manager" .
2. Right click on the service, click on properties. Select the Log on tab and change the Service account to be an account that is less than 8 characters.
3. Restart the Service. The Statistica data function should now work on WebPlayer and Spotfire Analyst on the Server Engine.
If this workaround cannot be implemented, proceed to WORKAROUND 2 listed below :
WORKAROUND 2:
1. Login to Spotfire Administrator Console>>Nodes and Services.
2. Stop the Statistica Service on the Spotfire server.
3. Remote into the Server with Spotfire Node Manager and create a directory of your choosing for the Statistica Service to use as a work directory. For this example, we will use 'C:\tmp\statisticaservice'
4. Open the 'startStatistica.bat' file in the Statistica Service installation directory and open it for editing. The directory is typically C:\tibco\tsnm\[Spotfire Server Version]\nm\services\Statistica Service-13.6.0.74-72a25484-663d-4dfe-a043-5e3ffa804019\
5. Scroll down to roughly line 49. You should see the following line (easier to open in Notepad++):
SET COMMAND=..\..\..\jdk\bin\java -Dlog4j.configurationFile=%LOG4J% .... (line continues)
6. On this line, after "java" but before "-Dlog4j.configurationFile", paste a new property:
-Djava.io.tmpdir=C:\tmp\statisticaservice
So that the line now looks like this:
SET COMMAND=..\..\..\jdk\bin\java -Djava.io.tmpdir=C:\tmp\statisticaservice -Dlog4j.configurationFile=%LOG4J% .... (line continues)
7. Save the file to the desktop location. Back up the original file and the copy/paste the new file into the same directory
8. Restart the Statistica Service from the Spotfire Administrator Console . The Statistica data function should now work on WebPlayer and Spotfire Analyst on the Server Engine.