Keywords: RAVE installation, Windows, Error 1720, installer package issue, troubleshooting
Description: Encountering Error 1720 during the installation of an RAVE MSI package in Windows indicates a problem with the Windows Installer package. This error can prevent the successful installation of RAVE Connector. This article provides steps to troubleshoot and resolve this issue.
Resolution:
Step 1: Verify System Requirements
- Ensure that your system meets the minimum requirements for the software you are trying to install.
- Check for available disk space and memory.
Step 2: Run as Administrator
- Right-click on the MSI file and select "Run as administrator" to ensure you have the necessary permissions to install the software.
Step 3: Check Windows Installer Service
- Press
Win + R
, typeservices.msc
, and press Enter. - Locate the "Windows Installer" service and ensure it is running. If it is not, right-click and select "Start".
- If the service is running, right-click and select "Restart".
Step 4: Update Windows Installer
- Ensure that you have the latest version of Windows Installer.
- Visit the Microsoft website to download and install any updates for Windows Installer.
Step 5: Clean Temporary Files
- Press
Win + R
, type%temp%
, and press Enter. - Delete all files in the temporary folder.
- Open Command Prompt as an administrator and type
cleanmgr
to run Disk Cleanup and remove temporary files.
Step 6: Check for Corrupted System Files
- Open Command Prompt as an administrator.
- Type
sfc /scannow
and press Enter to run the System File Checker tool. This will scan and repair any corrupted system files.
Step 7: Re-register Windows Installer
- Open Command Prompt as an administrator.
- Type the following commands and press Enter after each:
msiexec /unregister
msiexec /regserver
Step 8: Review Log Files
- During installation, create a log file by running the MSI file with the following command in Command Prompt:
msiexec /i [path to MSI file] /L*V [path to log file]
- Review the log file for detailed error messages and investigate any specific issues mentioned.
Step 9: Contact Support If the issue persists, contact the software Revvity support team with details of the error and the steps you have taken.
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