Spotfire 14: Resolving blank dashboards after running Scheduled Update jobs

Problem:

After upgrading to Spotfire version 14 or higher, users may experience dashboards going blank when a scheduled update (SU) occurs while they are viewing the dashboard. This is due to changes in the default Web Player configuration for forced updates.

Solution:

1. Export the current Web Player configuration from the Spotfire administration interface.
2. Open the exported configuration file and locate the forcedUpdate section.
3. Set the "enabled" value to false:
   

   <forcedUpdate enabled="false" ...>

4. Alternatively, increase the "maximumRejectedUpdates" value to a higher number:
   
    

   <forcedUpdate ... maximumRejectedUpdates="10" ...>

5. Save the modified configuration file and re-import it through the Spotfire administration interface.
6. Additionally, review individual Scheduled Update rules and set them to "Manual" instead of "Automatic" if desired.

By implementing these changes, users should no longer experience blank dashboards during scheduled updates, and the system will behave more similarly to previous versions.

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Source Case 305192