Spotfire: Resolving compatibility Issues between Lead Discovery Premium and Discngine connectors

Problem:

Users may experience compatibility issues between Lead Discovery Premium (LDP) and Discngine connectors, particularly when upgrading to newer versions of Spotfire. These issues can manifest as non-functioning ChemCharts visualizations or data functions.

Solution:

1. Identify the version of LDP and Discngine connectors currently installed.
2. Check for known compatibility issues between the installed versions:
   - Consult Discngine support for the latest compatibility information.
   - Review Revvity Signals release notes for any reported issues.

If issues persist, try the following steps:

1. a. Remove the current Discngine package.
2. b. Install an older, known-compatible version of the Discngine package.
3. c. Test LDP functionality, particularly ChemCharts visualizations and data functions.

If downgrading the Discngine package resolves the issue:

1. Document the working combination of LDP and Discngine versions.
2. Consult with Discngine support about plans for future compatibility updates.

For ongoing compatibility:

1. Establish a testing protocol for new versions of LDP and Discngine connectors.
2. Maintain close communication with both Revvity and Discngine support teams.

If issues persist after trying these steps, contact Revvity Signals support for further assistance, providing detailed information about the installed versions and observed problems.

By following these guidelines, users can minimize disruptions caused by compatibility issues between LDP and third-party connectors like Discngine.

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Source Case 305537