Date Posted:
Product: TIBCO Spotfire®
Product: TIBCO Spotfire®
Problem:
"The supervisor is offline" warning message is shown in the TIBCO Spotfire Administration Web UI
Solution:
Sometimes you might see a warning messages in Web UI > Nodes & Services > Notifications saying:
The supervisor is offline. ID: 037bcc00-5fac-4cc4-aeaf-60d545def799{code}
This usually happens after upgrade of the environment or migration to the machine 1. Open command prompt in '<Spotfire Server installation>tss\X.X.X\tomcat\spotfire-bin' (if using TIBCO Spotfire Server 7.14 or older, use '<Spotfire Server installation>tss\X.X.X\tomcat\bin' instead) and run command
config list-nodes
2. Note down ID's of the nodes that have status of "Online: no". For example
Remote nodes: Node ID Server Name Site Has Valid Certificate Is Online Last Seen ------------------------------------ --------------------------- ------- --------------------- --------- ----------------------- f2f44685-83e5-4cf1-a144-25a6ccd569e3 your.server1.com Default yes yes 2018-02-27 09:45:59 CET Server nodes: Node ID Server Name Site Has Valid Certificate Is Online Last Seen ------------------------------------ --------------- ------- --------------------- --------- ----------------------- 3448d90b-25e9-45a2-9db5-76af5cbd712e your.node1.com Default yes yes 2018-02-27 09:46:43 CET c2f42685-83e5-4cf1-a144-25a84hjf34dv your.node2.com Default yes no 2018-01-16 14:13:54 CETin this case offline node ID is c2f42685-83e5-4cf1-a144-25a84hjf34dv
3. Run "config delete-node --id=<node-id>" where node-id is ID of the offline node. For example:
config delete-node --id=c2f42685-83e5-4cf1-a144-25a84hjf34dv
After a few moments, the warning messages will disappear
- delete-node command, TIBCO Spotfire Server Installation and Administration guide (version 11.4)