Spotfire Analyst crash when changing pages and filtering.

Created
October 08, 2021 23:16

Date Posted: 2020-02-12
Product: TIBCO Spotfire®

Problem:

Solution:

When working in the client using filtering and switching pages, Spotfire can under rare circumstances crash with an error similar to this in the application event log:

Spotfire.Dxp.exe
Framework Version: v4.0.30319
Description: The process was terminated due to an unhandled exception.
Exception Info: System.UnauthorizedAccessException
at System.IO.Directory.DeleteHelper(System.String, System.String, Boolean, Boolean, WIN32_FIND_DATA ByRef)
at System.IO.Directory.Delete(System.String, System.String, Boolean, Boolean)
at Spotfire.Dxp.Application.Insights.DataCorrelation.DataCorrelationInsightModule.<Dispose>b__16_0()
at System.Threading.ExecutionContext.RunInternal(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object, Boolean)
at System.Threading.ExecutionContext.Run(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object, Boolean)
at System.Threading.ExecutionContext.Run(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object)
at System.Threading.ThreadHelper.ThreadStart()

Apply 10.3 HF-011 or 10.7 HF-001 to resolve this issue.

As a temporary workaround you can also set "Allow background calculations for recommendations" to "No" in Tools> Options > Document. TS-61890
TS-61891