ERROR "Failed to write class name to file" in Spotfire Server logs – Revvity Signals

Date Posted: 2019-11-06
Product: TIBCO Spotfire®

Problem:

ERROR "Failed to write class name to file" in Spotfire Server logs

Solution:

You may encounter ERROR "Failed to write class name to file" in Spotfire Server logs:
-----------------------------------------------------------------------------------------------------------------------------
ERROR 2019-10-09T23:57:05,764+0200 [] ignite.internal.MarshallerMappingFileStore: Failed to write class name to file [platformId=0id=-357707163, clsName=com.spotfire.server.routing.domain.RouteOriginator, file=<\tibco\tss>\10.3.3\tomcat\temp\ignite\work\marshaller\-357707163.classname0]
-----------------------------------------------------------------------------------------------------------------------------

Also look for below events:
--------------------------------
DEBUG 2019-10-09T23:56:52,087+0200 [] server.nodemanager.ServiceConfigurationManager: Writing new configuration to <\tibco\tss>\10.3.3\tomcat\..\nm\config\config.json
WARN 2019-10-09T23:56:52,087+0200 [] server.nodemanager.ServiceConfigurationManager: Could not persist configuration!
java.io.FileNotFoundException: <\tibco\tss>\10.3.3\tomcat\..\nm\config\config.json (Access is denied)
--------------------------------

"<\tibco\tss>\10.3.3\tomcat\temp\ignite\work\marshaller\1037915630.classname0 (Access is denied)"
ERROR 2019-10-09T23:57:05,702+0200 [] ignite.internal.MarshallerMappingFileStore: Failed to write class name to file [platformId=0id=1037915630, clsName=com.spotfire.server.routing.domain.Destination, file=<\tibco\tss>\10.3.3\tomcat\temp\ignite\work\marshaller\1037915630.classname0]
java.io.FileNotFoundException: <\tibco\tss>\10.3.3\tomcat\temp\ignite\work\marshaller\1037915630.classname0 (Access is denied)
--------------------------------- - This issue could be due to a problem with access rights/permissions
- Check if the account (service account/user account) running Spotfire Server Service has rights to modify the directory "<\tibco\tss>\10.3.3" ?
- Loop in a Windows Admin/Local IT expert for checking/modifying the permissions.