Date Posted:
Product: TIBCO Spotfire®
Product: TIBCO Spotfire®
Problem:
TIBCO Spotfire Analyst Client crashes randomly on Windows 10.
Solution:
Because of issues with a Windows "ucrtbase.dll" file, the TIBCO Spotfire installed client application might crash randomly. This issue has been seen with other .NET based applications as well. This has been seen on Windows 10 operating system, especially when the OS is upgraded from an earlier version. The following error will be seen in the event viewer logs:
Faulting application name: Spotfire.Dxp.exe, version: 35.0.12918.5100, time stamp: 0x5bc87ca3 Faulting module name: ucrtbase.dll, version: 10.0.16299.1059, time stamp: 0x27fc3e10 Exception code: 0xc0000409 Fault offset: 0x000000000006b0be Faulting process id: 0x3c98 Faulting application start time: 0x01d50f388dad4fbc Faulting application path: C:\Users\test_user\AppData\Local\TIBCO\Spotfire\<version>\Spotfire.Dxp.exe Faulting module path: C:\WINDOWS\System32\ucrtbase.dll Report Id: 97437a4-3a67-5454-8e9838-543cf9843736 Faulting package full name: Faulting package-relative application ID:This is an issue with the "ucrtbase.dll" file. Below are some of the steps that might resolve the issue although this may vary from environment to environment:
- Reinstalling the Visual C++ redistribution.
- Running Spotfire.dxp.exe as an Administrator user.
- Replacing the "ucrtbase.dll" with the same file from a working environment, where this issue is not seen. The location of this ".dll" file is "C:\WINDOWS\System32\ucrtbase.dll".