"Internal Server Error" when installing Web Player or Automation Services after upgrade

Created
October 08, 2021 23:20

Date Posted: 2019-04-30
Product: TIBCO Spotfire®

Problem:

Solution:

When installing the Web Player or Automation Services from within the Nodes & Services section after upgrading the Spotfire Server, we may encounter the following error with not much details:

"Internal Server Error" One of the reasons for this error is that the compatible client deployment packages haven't been deployed on the Spotfire Server under 'Deployments & Packages'

Example:
If the Spotfire Server was upgraded from version 7.8 to 7.11, the Deployments & Packages section will still have the old deployment packages (7.8) and so installing new services (Web Player or Automation Services) may fail. To resolve this, deploy the latest deployment packages relevant to the upgraded Spotfire Server version and then install any service (Web Player or Automation Services).