Problem exporting library files to a network shared folder.

Created
October 08, 2021 23:23

Date Posted: 2018-10-31
Product: TIBCO Spotfire®

Problem:

Solution:

In a situation where you have two Spotfire Servers behind a load balancer, and the storage (export directory) resides in a shared drive on Server 1. Export will work on Server 1. On Server 2, the "invalid path" error will be seen when exporting a library file/folder to network shared folder with the following:

Starting export
Cannot check file: \\sharedfolder\Imp-Exp\abcFolder
Invalid path, path is outside: \\sharedfolder\Imp-Exp
Problem exporting

This may be because the account running the Spotfire Server service is Local system and does not have access to the network drive.

1. Log on to the second Windows Server.
2. Go to "Services".
3. Find the "TIBCO Spotfire Server x.x" service (where x.x is the Spotfire Server version), right click, and select "Properties".
4. On the "Log on" tab, change to "This Account" and enter the user name and password for the account that has access to the shared drive.
5. Restart the TIBCO Spotfire Server service.

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