Date Posted:
Product: TIBCO Spotfire®
Product: TIBCO Spotfire®
Problem:
TIBCO Spotfire Server is not accessible with error "The server is configured for the NTLM authentication method, but the Jespa component is not installed in the WEB-INF/lib directory" seen in logs
Solution:
If the TIBCO Spotfire Server URL cannot be opened successfully (for example a "404 page not found" is seen) and if you check in the server.log, you may see the following error:
The server is configured for the NTLM authentication method, but the Jespa component is not installed in the WEB-INF/lib directory at com.spotfire.server.security.NtlmAuthenticator.<init>(NtlmAuthenticator.java:93) ~[server.jar:?] at sun.reflect.NativeConstructorAccessorImpl.newInstance0(Native Method) ~[?:1.8.0_144] at sun.reflect.NativeConstructorAccessorImpl.newInstance(NativeConstructorAccessorImpl.java:62) ~[?:1.8.0_144] at sun.reflect.DelegatingConstructorAccessorImpl.newInstance(DelegatingConstructorAccessorImpl.java:45) ~[?:1.8.0_144] at java.lang.reflect.Constructor.newInstance(Constructor.java:423) ~[?:1.8.0_144] at org.springframework.beans.BeanUtils.instantiateClass(BeanUtils.java:142) ~[spring-beans.jar:4.3.7.RELEASE] at org.springframework.beans.factory.support.SimpleInstantiationStrategy.instantiate(SimpleInstantiationStrategy.java:122) ~[spring-beans.jar:4.3.7.RELEASE]Prerequisites: NTLM authentication is enabled on TIBCO Spotfire server
This error occurs when the jcifs files required for NTLM authentication to work are missing from the " <spotfire-server installation>/tomcat/webapps/spotfire/WEB-INF/lib" folder.
This jcifs-1.3.19.zip can be downloaded from this link:
?To resolve this issue follow the instructions in the "Downloading third-party components (JCIFS) for NTLM authentication" reference:
- Go to http://public.tibco.com/pub/tibco_oss/jcifs/.
- Download and extract jcifs_1.3.19.zip to the following directory: <installation directory>\tomcat\webapps\spotfire\WEB-INF\lib.
The required jcifs.jar file appears in the ...\WEB-INF\lib directory. - Restart the server.
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