Users are continuously prompted although they had installed updates on a Citrix environment

Users are continuously prompted although they had installed updates on a Citrix environment

Users may get prompted again although they had installed updates when logged in via Spotfire Analyst published in a Citrix environment. 

The reason for this is that the Spotfire Analyst may not have been updated by a Spotfire administrator on the Citrix machine and so the administrator's profile (Modules folder within the Spotfire Analyst installation) may not have the updates.

The following needs to be done to make sure the Spotfire Administrator's profile is updated with the latest modules:

[This needs to be done once by the Spotfire Administrator to ensure that all users are able to use the new packages]

1. Start TIBCO Spotfire Analyst from the Citrix XenApp farm.
    Note:You need to log into the Spotfire Analyst with a Spotfire Administrator account. If there are Spotfire clients published on the Citrix XenApp farm that do not prompt for username and password, you must start one that will always ask for username and password.

2. Log in as a Spotfire Administrator.

3. When prompted, accept the new packages that are deployed to the server.

4. If the packages contained new features to TIBCO Spotfire, verify that these features are now present. You should also restart TIBCO Spotfire Analyst and log in as a user without Spotfire Administrator privileges to verify the new features.

https://support.tibco.com/s/article/Tibco-KnowledgeArticle-Article-42504