Chinese characters are displayed as garbled characters in "web player server log" (see attached image Logfile.GIF). But the same is displayed correctly in tab "Web Player Monitoring" on server (see attached image WebPlayerMonitoring.GIF).

Created
October 08, 2021 23:25

Date Posted: 2018-07-16
Product: TIBCO Spotfire®

Problem:

Solution:

Title of analysis file with Chinese characters are seen as garbled characters in the Web Player server log. See the attached image (Filename: Logfile.GIF). The same is being displayed correctly in the tab "Web Player Monitoring" on the server. See the attached image (Filename: WebPlayerMonitoring.GIF). For Spotfire 7.0 and below: Edit the file log4net.config file(C:\Program Files\TIBCO\Spotfire Web Player\6.5.X\webroot\app_data\log4net.config) on the Web Payer server and add the following encoding line.

encoding value="utf-8"/; ###add this line###

Restart the Web Player server service.

For Spotfire 7.5 and above: By default, the encoding value="utf-8" setting has been added in the the log4net.config file for the Web Player.