Date Posted:
Product: TIBCO Spotfire®
Product: TIBCO Spotfire®
Problem:
"Unable to get property 'forEach' of undefined or null reference" error when viewing TIBCO Spotfire Server logs in Monitoring & Diagnostics administrator web interface
Solution:
When attempting to view TIBCO Spotfire Server logs in the Monitoring & Diagnostics administrator web interface (see "Accessing Spotfire Server and node logs" reference for more details), the logs may fail to display and you may receive a "Unable to get property 'forEach' of undefined or null reference" error. In "user-interface.log", you will see entries like:
2018-03-13T13:15:24,814-0500 ; ERROR ; com.spotfire.rs.tools.UI_ERRORS ; dd6d0c1b-dc22-9a44-d977-9f52f5ba519f: Unable to get property 'forEach' of undefined or null reference
Current URL: http://spotfire/spotfire/#/logs?serverId=36764196-649e-400e-a6fb-cb854524a9d6&instanceId=2501a804-70d6-4135-9ebc-e39992007b75
2018-03-13T16:10:25,383-0500 ; ERROR ; com.spotfire.rs.tools.UI_ERRORS ; 8c644d40-bf7a-a6c6-36b6-b551bf9b105e: Unable to get property 'remote' of undefined or null reference
Current URL: http://spotfire/spotfire/#/logs?serverId=36764196-649e-400e-a6fb-cb854524a9d6
2018-03-15T10:59:56,237-0500 ; ERROR ; com.spotfire.rs.tools.UI_ERRORS ; 02ddcf1b-1e36-0d87-2ce9-fb08888055a8: Unable to get property 'remote' of undefined or null reference
Current URL: http://spotfire/spotfire/#/logs?serverId=36764196-649e-400e-a6fb-cb854524a9d6
To resolve the issue, follow these steps:
- Stop the TIBCO Spotfire Server service
- If desired, take a backup of the TIBCO Spotfire Server logs from <Server installation directory>\tss\<version number>\tomcat\logs\
- Delete all logs from <Server installation directory>\tss\<version number>\tomcat\logs\
- Start the TIBCO Spotfire Server service