Automation Services job fails with this error: "The web service failed to launch Automation Services application, see server log file for more information. The application has failed to start because its side-by-side configuration is incorrect."

Created
October 08, 2021 23:27

Date Posted: 2018-04-03
Product: TIBCO Spotfire®

Problem:

Solution:

Description:

While executing automation job on a server, it fails with the error, "The web service failed to launch Automation Services application, see server log file for more information. The application has failed to start because its side-by-side configuration is incorrect. Please see the application event log or use the command-line sxstrace.exe tool for more detail."

Symptoms:
Automation Services jobs fail to execute on the server.

Cause:
This may be due to missing or incorrect XML tags in the webroot\bin\Spotfire.Dxp.Automation.Launcher.exe.config file. For Spotfire 7.0 and below:

Examine the Spotfire.Dxp.Automation.Launcher.exe.config file for missing or invalid XML tags.

These are the tags most frequently edited by users:

     <authentication>
     <runtime>
     <smtp>

For Spotfire 7.5 and above:

Examine the Spotfire.Dxp.Worker.Automation.Config file.

Note: You can examine the contents of the Spotfire.Dxp.Automation.Launcher.exe.config file by opening it in Internet Explorer or Notepad++. You can also use this website to validate the file's XML syntax: "http://www.w3schools.com/dom/dom_validate.asp" http://www.w3schools.com/dom/dom_validate.asp