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"Unsupported client TLS" error message when connecting to Salesforce.com through Spotfire Advanced Data Services (ADS).

Rich Talbot
  • Updated
Date Posted:
Product: TIBCO Spotfire®

Problem:

"Unsupported client TLS" error message when connecting to Salesforce.com through Spotfire Advanced Data Services (ADS).


Solution:

Attempt to connect to a Salesforce.com data source through Advanced Data Services (ADS) fails with the following error message.


Unable to create a connection for data source "<salesforceDS>".  [datasrc-3961000]
Error [sforce-2900000]: UNSUPPORTED_CLIENT: TLS 1.0 has been disabled in this organization. Please use TLS 1.1 or higher when connecting to Salesforce using https.
 

The above error message indicates that they are using an unsupported version of TLS (Transport Layer Security).

Here are the steps to resolve:

1). Download the latest JRE8 from Oracle's web site for your operating system.
http://www.oracle.com/technetwork/java/javase/downloads/jre8-downloads-2133155.html

2). Install JRE8 in any directory. For purposes of illustration, let's say that you install the JRE in C:\apps\jre8

3). Shut down CIS, the repository, and Studio.

4). Rename <cis_install_dir>\jre to jre_1.6.0_22

5). Copy C:\apps\jre8 into the <cis_install_dir> folder. Make sure you rename if needed, i.e., it should be <cis_install_dir>\jre and not <cis_install_dir>\jre8 .

6). Restart the repository and CIS.

7). Confirm in the logs that CIS started correctly.

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