Some Spotfire visualizations do not display correctly.

Created
October 08, 2021 23:29

Date Posted: 2017-10-08
Product: TIBCO Spotfire®

Problem:

Solution:

Some Spotfire visualizations do not display correctly and may exhibit the following symptoms:

1). Scatter Plot with black ovals (see example in attached file "Scatter.jpg").
2). Line Chart, using Color by, shows no line (see example in attached file "Line_Chart.jpg").
3). 3D Scatter Plot shows no points (see example in attached file "3D_Scatter.jpg").

Cause:

Possible issue with the Display driver settings (especially if you are using NVIDIA display adapter). Check the NVIDIA driver settings:

- Open the NVIDIA Control Panel. (C:\Program Files\NVIDIA Corporation\Control Panel Client\nvcplui.exe).

- Under 3D Settings, Adjust image setting with Preview. (see example in attached file "NVIDIA_Setting.jpg")

- Use the setting “Let the 3D application decide”.

- Apply the changes.

- Stop and re-start the Spotfire Analyst client.

Also see KB 32639 (“How to troubleshoot hardware acceleration in TIBCO Spotfire”:

http://supportapps.na.tibco.com/ka/000/32639.htm