How to fix the "Internal plot error" issue

How to fix the "Internal plot error" issue

How to replicate the issue:

1. Open an analysis file in Spotfire Analyst
2. Save it into the Spotfire Library
3. Open the saved analysis file on the WebPlayer (there is no issue at this step)
4. Add analysis file to the Scheduled Updates
5. As soon as the analysis file has been loaded according to the Scheduled Updates and any bars on a Bar Chart has been selected the error message "Internal plot error" appears

Root cause of the issue:

There is a mismatch in culture settings and decimal settings between a user who runs the Tibco Spotfire Node Manager Service and a user who uses an analysis file.

Resolution:

1. Run the Tibco Spotfire Node Manager Service with a domain user who has the same settings (culture settings, decimal settings) like a user who opens an analysis file on the WebPlayer.
2. Go to the machine where the Tibco Spotfire Node Manager is installed > Control Panel > Administrative Tools > Services > right click on the Tibco Spotfire Node Manager Service > Log on tab > Log on as: This account