Warning message "There are problems with the connection to the TIBCO Spotfire Server..." displayed when accessing the TIBCO Spotfire Server Administration Console.

Warning message "There are problems with the connection to the TIBCO Spotfire Server..." displayed when accessing the TIBCO Spotfire Server Administration Console.

Products: TIBCO Spotfire Server.

Version: 6.5, 7.0.

OS: All Supported Operating Systems.

After logging into the TIBCO Spotfire Server Administration Console web page, a pop up message is displayed with a warning starting with "There are problems with the connection to the TIBCO Spotfire Server."

Once you click "OK" and then access the "Deployment" tab, the deployments will be empty where as previously there were client deployments.

After logging into the TIBCO Spotfire Server Administration Console web page, a pop up message is displayed with a warning. See attached (Filename: SpotfireWarning.jpg).

"There are problems with the connection to the TIBCO Spotfire Server.

Please restart the Administration Console.

If the problems remain please contact your system administrator.

The HTTP status code is 500."

In the tomcat/Logs/catalina.log, entries similar to the following will be logged.

SEVERE: Exception while dispatching incoming RPC call

com.google.gwt.user.client.rpc.SerializationException:

Type 'com.spotfire.gwt.shared.adm.DeploymentDistributionDTO' was not assignable

to 'com.google.gwt.user.client.rpc.IsSerializable' and did not have a custom field serializer.For security purposes, this type will not be serialized.: instance = com.spotfire.gwt.shared.adm.DeploymentDistributionDTO

at com.google.gwt.user.server.rpc.impl.ServerSerializationStreamWriter.serialize(ServerSerializationStreamWriter.java:667)

at com.google.gwt.user.client.rpc.impl.AbstractSerializationStreamWriter.writeObject(AbstractSerializationStreamWriter.java:130)

at com.google.gwt.user.server.rpc.impl.ServerSerializationStreamWriter$ValueWriter$8.write(ServerSerializationStreamWriter.java:153)

at com.google.gwt.user.server.rpc.impl.ServerSerializationStreamWriter.serializeValue(ServerSerializationStreamWriter.java:587)

at com.google.gwt.user.server.rpc.RPC.encodeResponse(RPC.java:631)

at com.google.gwt.user.server.rpc.RPC.encodeResponseForSuccess(RPC.java:497)

at com.google.gwt.user.server.rpc.RPC.invokeAndEncodeResponse(RPC.java:589)

This is usually caused due to a stale browser cache. There may be some stale information/requests being sent from the browser to the TIBCO Spotfire Server.

Clear the cache on the web browser or use a different web browser.