Product: TIBCO Spotfire®
Error 'keystore password was incorrect' is seen in catalina.log file while configuring HTTPS on TIBCO Spotfire Server
You may see the following error in catalina.log file while configuring HTTPS on the TIBCO Spotfire Server.
01-Apr-2020 09:54:58.081 SEVERE [main] org.apache.catalina.util.LifecycleBase.handleSubClassException Failed to initialize component [Connector[HTTP/1.1-443]]
org.apache.catalina.LifecycleException: Protocol handler initialization failed
at org.apache.catalina.connector.Connector.initInternal(Connector.java:983)
at org.apache.catalina.util.LifecycleBase.init(LifecycleBase.java:136)
at org.apache.catalina.core.StandardService.initInternal(StandardService.java:533)
at org.apache.catalina.util.LifecycleBase.init(LifecycleBase.java:136)
at org.apache.catalina.core.StandardServer.initInternal(StandardServer.java:1059)
at org.apache.catalina.util.LifecycleBase.init(LifecycleBase.java:136)
at org.apache.catalina.startup.Catalina.load(Catalina.java:584)
at org.apache.catalina.startup.Catalina.load(Catalina.java:607)
at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:62)
at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43)
at java.lang.reflect.Method.invoke(Method.java:498)
at org.apache.catalina.startup.Bootstrap.load(Bootstrap.java:304)
at org.apache.catalina.startup.Bootstrap.main(Bootstrap.java:474)
Caused by: java.lang.IllegalArgumentException: keystore password was incorrect
at org.apache.tomcat.util.net.AbstractJsseEndpoint.createSSLContext(AbstractJsseEndpoint.java:99)
at org.apache.tomcat.util.net.AbstractJsseEndpoint.initialiseSsl(AbstractJsseEndpoint.java:71)
at org.apache.tomcat.util.net.NioEndpoint.bind(NioEndpoint.java:236)
at org.apache.tomcat.util.net.AbstractEndpoint.bindWithCleanup(AbstractEndpoint.java:1119)
at org.apache.tomcat.util.net.AbstractEndpoint.init(AbstractEndpoint.java:1132)
at org.apache.coyote.AbstractProtocol.init(AbstractProtocol.java:557)
at org.apache.coyote.http11.AbstractHttp11Protocol.init(AbstractHttp11Protocol.java:74)
at org.apache.catalina.connector.Connector.initInternal(Connector.java:980)
... 13 more
Caused by: java.io.IOException: keystore password was incorrect
at sun.security.pkcs12.PKCS12KeyStore.engineLoad(PKCS12KeyStore.java:2059)
at java.security.KeyStore.load(KeyStore.java:1445)
at org.apache.tomcat.util.security.KeyStoreUtil.load(KeyStoreUtil.java:69)
at org.apache.tomcat.util.net.SSLUtilBase.getStore(SSLUtilBase.java:217)
at org.apache.tomcat.util.net.SSLHostConfigCertificate.getCertificateKeystore(SSLHostConfigCertificate.java:206)
at org.apache.tomcat.util.net.SSLUtilBase.getKeyManagers(SSLUtilBase.java:280)
at org.apache.tomcat.util.net.SSLUtilBase.createSSLContext(SSLUtilBase.java:247)
at org.apache.tomcat.util.net.AbstractJsseEndpoint.createSSLContext(AbstractJsseEndpoint.java:97)
... 20 more
Caused by: java.security.UnrecoverableKeyException: failed to decrypt safe contents entry: javax.crypto.BadPaddingException: Given final block not properly padded. Such issues can arise if a bad key is used during decryption.
... 28 more
To resolve, ensure to update the <certificateKeystorePassword> attribute with the correct password in the server.xml file located at "<TIBCO Spotfire server installation directory>\tomcat\conf" folder.
Alternatively, you can perform the following to test the password:
- In Windows, double click on the .pfx file
- Select "Next" until you are asked to enter a password
- Check if the password is correct and matches the one in server.xml