Product: TIBCO Spotfire®
Web Player Error message: "Could not create SSL/TLS secure channel"
Description:
"Could not create SSL/TLS secure channel. Contact the administrator to make sure that the SSL certificate has been installed."
Symptoms:
Cause:
This error message appears when the TSS (Spotfire Server) certificate is not trusted on the Web Player server. In general, a self signed certificate used for the server is not trusted by other machines. Another scenario is if the CA itself is not trusted or any intermediate certificate is also not trusted on the Web Player server, then the certificate obtained from that CA is not trusted.
1). The CA itself not trusted.
2). Any intermediate certificate is not trusted.
3). The server certificate is a self signed.
1). Obtain and install its CA certificate on the server to make CA as trusted.
2). Obtain and install all intermediate certificates on the server.
3). Obtain and install the server certificate itself on the server making it as trusted. This option is always used in case of a self signed certificate.
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Obtain the CA certificate from CA and any intermediate certificates from respective parties. To obtain a server certificate or a self signed server certificate, the following instructions can be used.
------- Instructions to obtain the server certificate (helpful in case of getting self signed certificate) ----------
1). Open the TIBCO Spotfire Server URL using IE.
2). In case of an untrusted certificate, IE will show a certificate error on the address bar.
3). Click on the certificate error -> Click on view certificate -> Go to Details Tab -> Click on the "Copy to File" button.
4). Copy the certificate to a file by following the "Certificate Export Wizard". (Use all default options).
The following instructions can be used to install the server certificate into Trusted store of Web Player server in order to make it as trusted.
--------- Instructions to install server certificate------------