Scheduled Updates job triggered via SOAP Web Service fails.

Scheduled Updates job triggered via SOAP Web Service fails.

Product: TIBCO Spotfire Server

Version: 7.5 and above

OS: All Supported Operating Systems

Description:

Scheduled Update triggered via SOAP Web Service does not update or trigger the Reload. The file '055584d6-c405-4883-abd2-a7c5a69b88f7' could not be found or accessed. The following error is returned in the logs.

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scheduledupdates@SPOTFIRESYSTEM;Spotfire.Dxp.Web.Library.ScheduledUpdates;"Load of '/Analysis/Anlaysis_name 055584d6-c405-4883-abd2-a7c5a69b88f7' () failed (JobDefinitionId=9f9e989a-8a92-44ce-b938-1c836efcda80, JobInstanceId=1bbbc3c3-888a-49b9-9535-38ab7e74841c)" Spotfire.Dxp.Framework.Library.LibraryException: The file '055584d6-c405-4883-abd2-a7c5a69b88f7' could not be found or accessed.

at Spotfire.Dxp.Web.LibraryAnalysisFileProvider.GetFileInfo(Guid id)

Symptomps:

No Reload is triggered and the Activity tab of the Scheduling and Routing Section of the Administrator Console has the following error message.

Example message: The file '055584d6-c405-4883-abd2-a7c5a69b88f7' could not be found or accessed.

Cause:

The Scheduled Update user does not have access permission to this file.

Resolution:

Give the ScheduledUpdates@Spotfiresystem user Access Permission to all folders that are required for the analysis refresh.

Example: The Analysis Folder, Information Link folder, Filters etc.