Description: Users may experience issues accessing HELM libraries where no libraries are visible in the interface, even without specific error messages being displayed.
Solution:
This issue typically stems from user permission or group association problems. Follow these troubleshooting steps:
1. **Check User Group Associations:**
- Navigate to Signals Configuration > Group Associations
- Locate the affected user's group and verify the association is correct
- Ensure the user is assigned to a group that has HELM library access
2. **Verify Security Policies:**
- Check if appropriate security policies exist for HELM Monomer Library access
- Create or edit security policies using the following format:
RULE "HELM Monomer Library Access"
IF user group in "[GROUP_NAME]"
AND attribute "HELM Monomer Libraries" match
THEN grant "entity.full_control"
3. **Review User Role Permissions:**
- Go to Signals Configuration > User Roles > HELM Monomer Libraries tab
- Ensure the following permissions are enabled as needed:
- Create & Manage Libraries
- Access Monomer Curation App
- Add New Monomers (requires Access Monomer Curation App)
After making these configuration changes, users should be able to view and access HELM libraries properly.
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