Mathew, Jaimon
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Recent activity by Mathew, Jaimon-
Customer Service: I can't download the ChemDraw/ChemOffice that was purchased for me by our purchasing team.
If your license was ordered by someone without mentioning your contact details at the time of purchase, then the license will get registered under the purchaser and only he will have the admin priv...
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ChemDraw: How to disable the ChemDraw Cloud menu item within the ChemDraw application?
The 'ChemDraw Cloud' menu option can be removed by editing the following file (e.g. shown for ChemOffice 2021/ChemDraw v21.x): 1. Navigate to : C:\ProgramData\PerkinElmerInformatics\ChemOffice2021\...
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ChemDraw: How can I change the size of the ChemDraw Crosshair grid
How can I change the size of the ChemDraw Crosshair grid?The size of the grid is determined by the measurement units used in ChemDraw. If your default setting is set to inches, the lines on the gr...
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Customer Service: How do I view all my support tickets?
Please follow the steps here to view the support tickets that you have filed. 1. Please navigate to: https://support.revvitysignals.com/2. Login (if you are not logged in already).3. Click on "My A...
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I can't login to the Spotfire server, the only option is to work offline.
Please check if your license includes a server. For example, if you have a Tibco Spotfire Desktop license, then, this does not have the Server license. In order to install this license, you will ne...
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ChemDraw: "Unspecified error occurred while attempting to search for download packages or files" on the Revvity Download Center
Reason: When you use a browser, like Chrome, it saves some information from websites in its cache and cookies. Clearing them fixes certain problems, like loading or formatting issues on sites.You m...
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ChemDraw: How to turn off the red alerts that appear in ChemDraw structures
ChemDraw checks for correct chemical syntax as you draw. If there is an error, a red box appears around the erroneous object (the red box does not print). 1. Right-click on the structure(s) that ha...